If you’ve recently encountered Uma Musume Error Code 390 while trying to enjoy your favorite horse-girl racing game, you’re not alone. This error code has surfaced more frequently as players attempt to connect to game servers outside of Japan. While frustrating, this issue is not insurmountable. We’ll guide you through this error step-by-step, explore its causes, and most importantly, show you how to fix Uma Musume Error Code 390 with minimal hassle.
What is Error Code 390 in Uma Musume?
Error Code 390 in Uma Musume Pretty Derby typically refers to a connection or regional access issue. The game is currently only officially released in Japan, which means players accessing it from other regions are often blocked unless extra steps are taken. This error code may also appear if there are server-side problems or if a VPN is incorrectly configured.
The error usually pops up with a Japanese message that roughly translates to “Access Denied” or “Unable to connect to server.” If you’re playing from outside Japan or using a VPN, understanding the root of this issue is essential to resolving it.
Common Causes of Uma Musume Error Code 390
Before we dive into the solutions, let’s identify the most common reasons why this error occurs:
- Geographical restrictions: The game is region-locked to Japan.
- VPN Configuration errors: Incorrect VPN settings or unreliable servers.
- Outdated Game Files: An older version of the game might be blocked.
- Server Maintenance or Downtime: Sometimes the issue is on the server’s end.
- Device-related issues: Compatibility or cache issues on the device you’re using.
Step-by-Step Guide to Fix Uma Musume Error Code 390
Let’s walk through possible solutions in order of how easy they are to try. It’s a good idea to test after each step before moving to the next one.
1. Check If the Servers Are Down
Before making any changes to your settings or VPN, double-check if the game servers are undergoing maintenance. You can do this by visiting:
- The official Uma Musume Twitter account
- The game’s homepage or its App Store/Google Play listing
- Online forums like Reddit or Discord communities
If other users are reporting the same error, there’s a decent chance the issue isn’t on your end.
2. Use a Reliable VPN
The most common cause of Error 390 is improper VPN use. Since Uma Musume is only officially playable in Japan, accessing the game from other countries without a VPN will trigger the error. Here’s how to use a VPN effectively:
- Choose a trusted VPN service that supports Japanese servers (examples: NordVPN, ExpressVPN, Surfshark).
- Connect to a Japanese server closest to Tokyo for better speeds.
- Ensure the kill-switch feature is on to prevent your real IP from leaking.
- Restart the game after connecting the VPN.
If you’re already using a VPN but still get the error, try switching to a different Japanese server or restarting the VPN app. Also, make sure you’re not using a free VPN, as many of them are blocked by Cygames.
3. Update the Game
Another frequent culprit behind Error 390 is using an outdated version of the game. Since Uma Musume often receives updates that include security and compatibility changes, you need to ensure your app is up to date:
- If you’re on Android, use QooApp or Taptap to download the latest version.
- If you’re on iOS, you’ll need a Japanese Apple ID to access the JP App Store and update the app.
After updating, restart your device and try running the game again while connected to the Japanese VPN server.
4. Clear App Cache and Data
Sometimes corrupt cache files can cause the error code to appear, especially after an update. Follow these steps to clear the cache:
For Android:
- Go to Settings > Apps > Uma Musume
- Tap on Storage
- Select Clear Cache and Clear Data
For iOS:
Apple doesn’t allow direct cache clearance, so uninstalling and reinstalling the app might be necessary. Make sure your account is linked to avoid data loss.
5. Check Device Compatibility
Error Code 390 can also be triggered if you’re using an incompatible device or operating system. Uma Musume is a graphically demanding game and requires relatively modern hardware.
Ensure:
- Your OS is updated (Android 8.0+ or iOS 12+ recommended)
- Your device has enough RAM (3GB minimum)
- You’re using a supported architecture (32-bit may not be sufficient)
If possible, try running the game on a different device to see if the error still appears.
Bonus Tip: Use an Emulator
If you’re using a PC, you may try running Uma Musume through a Japanese emulator instance. Using software like BlueStacks or LDPlayer with Japanese regional settings can sometimes bypass configuration errors found on mobile devices.
But remember, configure your emulator’s system locale to Japan, and use a VPN as described earlier. Also, some emulators require manual installation of the APK and OBB files via platforms like QooApp.
Preventing Future Error Code 390 Issues
To avoid encountering this error in the future, here are a few smart practices:
- Always run the game with your VPN active and connected to a Japanese server.
- Regularly check for updates via QooApp or the Japanese App Store.
- Join Uma Musume Discord communities to stay informed about server downtime and patches.
- Link your game account to avoid progress loss in case a reinstall is necessary.
When All Else Fails: Contact Support
If none of the above fixes work and you continue to receive Error Code 390, it might be time to contact Cygames support. They do have a support line for inquiries, although responses for non-Japanese accounts may vary. Consider asking a native speaker or community moderator for help with translation if needed.
When contacting support:
- Include your Player ID
- A screenshot of the error message
- Describe your steps: VPN used, update version, device details
Conclusion
Uma Musume Error Code 390 can be a frustrating obstacle to your gaming experience, but it’s usually fixable. Most errors stem from regional lockouts or connection misconfigurations, and once you’ve taken the time to correctly set up your environment, you’ll be back to training your beloved horse girls with no trouble.
By following the steps outlined in this guide—checking servers, using the right VPN, keeping your app updated, and optimizing your device—you’ll minimize downtime and maximize gaming enjoyment.
Now that you know how to resolve this, go grab that victory screen and don’t let a minor code like 390 stand between you and your next big race!